30 years of senior management experience in sales, marketing, operations, brand experience and customer service in the hospitality, venue sales, gaming and major events sectors. Have directed all key corporate functions such as business development, strategic planning, sales and marketing, branding, communications, human resources and labour relations.
Experience in transitioning teams, organizational restructuring and realignment of resources to meet corporate objectives. Historical success in surpassing goals. Accountable for full P&L. Constantly pushing the bar on customer experience. Highly goal orientated, a doer and motivate leadership teams to strive to be the best. Pre-opening, re-branding and corporate re-launch experience.
Past Chair, Tourism Industry Association of Canada, Past Chair, Convention Centres of Canada, Director Ottawa Tourism, Director ByWard Market District Authority. Guest speaker McGill University, Concordia University, Convention Centres of Canada, International Convention and Congresses Association, Association of Congress Centres (AIPC) and Momentus Technologies.
A proven diplomat understanding the value and importance of stakeholder relationships and building bridges to connect with key shareholders. Always seeking out opportunities to grow and exceed expectations.